Browsing Category
Insights
29 posts
American’s Chief Customer Officer Points to Renewed Customer Experience Vision
In an interview, American's Heather Garboden discussed a renewed vision for the airline, focusing on premium and customer experience.
Global Airlines: Insights on the Inaugural, Discussing its Future (with Gabe Leigh, Flightradar24)
Gabe Leigh from Flightradar24 provides his insights from his inaugural experience last Thursday, as I share my thoughts on the company's operations and its future.
Delta’s End Goal With Its Fare Class Updates is to Unbundle Business Class
The fare class changes announced yesterday weren't much, but Delta appears to have a broader goal to unbundle its Delta One prodcut.
Hawaiian & Alaska’s Seattle to Tokyo Route is Another Reflection of the Weak Japanese Yen
Macroeconomic policies from both Japan and the U.S. have changed the landscape of transpacific international travel over the past several years, and this new Seattle to Tokyo route by Alaska/Hawaiian reflects that.
Real ID Day 1: Smooth TSA Operations at Boston Logan Airport So Far
I haven't observed any long lines or large crowds in or around TSA checkpoints at Boston Logan.
American Airlines’ New Boarding Process Began Today: My Observations
Some of my thoughts on American's changes to preboarding, as well as the overall boarding process.
Why Does American Airlines Have So Many Boarding Groups?
American Airlines has 9 boarding groups plus preboarding. What's even the point of this?
Why the Airbus A220 is Currently My Favorite Narrowbody Plane
I've come to regularly fly the A220 over the past year, and I have no complaints.
Are Business Class Doors a Must-Have For Airlines Now?
A photo of a "homemade Polaris curtain" circling the internet today made me think, are business class doors a must for airlines today?
Delta Premium Select vs Economy: Is an Upgrade Worth It?
What are things you should think about when considering an upgrade to Delta Premium Select?